Refund and Returns Policy

At Auraluxe Jewellery, we are committed to providing high-quality craftsmanship and customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

1.1 We accept returns for non-customized and unused jewelry within [X] days of delivery.
1.2 Items must be returned in their original condition, unworn, and in the original packaging with all tags, certificates, and invoices.
1.3 Custom, engraved, and made-to-order jewelry is non-returnable and non-refundable, unless defective or damaged upon arrival.
1.4 Earrings are non-returnable due to hygiene reasons.

2. Return Process

2.1 To initiate a return, please contact our customer support at [Insert Contact Email/Phone] with your order number and reason for return.
2.2 Once approved, we will provide return shipping instructions.
2.3 The customer is responsible for return shipping costs unless the item is defective or incorrect.
2.4 We recommend using a trackable and insured shipping service, as we are not responsible for lost or damaged returns.

3. Refund Policy

3.1 Refunds will be processed once the returned item is received and inspected.
3.2 Approved refunds will be credited to the original payment method within [X] business days.
3.3 Shipping fees are non-refundable, except in cases where the item received was incorrect or defective.
3.4 If the returned item does not meet our policy conditions, we reserve the right to reject the refund or issue a partial refund.

4. Exchanges

4.1 We offer exchanges for eligible items within [X] days of delivery.
4.2 If you wish to exchange an item, follow the return process and place a new order.

5. Damaged or Incorrect Items

5.1 If you receive a defective, damaged, or incorrect item, please contact us within [X] days of delivery with photos of the item and packaging.
5.2 We will arrange a replacement or issue a full refund, including return shipping costs, if applicable.

6. Non-Returnable & Non-Refundable Items

6.1 The following items are not eligible for return or refund:

• Customized, engraved, or made-to-order jewelry

• Earrings (for hygiene reasons)

• Items that show signs of wear, damage, or alteration

• Gift cards or promotional items

7. Late or Missing Refunds

7.1 If you haven’t received a refund yet, please check with your bank or payment provider.
7.2 If the refund is delayed beyond [X] business days, contact us at [Insert Contact Info] for assistance.

8. Contact Us

For any return or refund inquiries, please reach out to us at [Insert Contact Information].