Privacy Policy

At Auraluxe Jewellery, we are committed to delivering your orders safely and on time. Please review our shipping policy carefully before making a purchase.

1. Shipping Destinations

1.1 We offer domestic and international shipping.
1.2 Some locations may have shipping restrictions; please check availability at checkout.

2. Processing & Dispatch Time

2.1 Orders are typically processed within [X] business days (excluding weekends and holidays).
2.2 Custom and personalized orders may take [X] weeks for production before shipping.
2.3 You will receive an email confirmation with tracking details once your order is dispatched.

3. Shipping Methods & Estimated Delivery Times

3.1 We partner with [Courier Services] for reliable shipping.
3.2 Estimated delivery times:

• Domestic Shipping: [X-Y] business days

• International Shipping: [X-Y] business days (varies by destination)
  3.3 Delivery times are estimates and may vary due to factors beyond our control.

4. Shipping Fees & Duties

4.1 Shipping fees vary based on location, package weight, and selected shipping method.
4.2 International orders may be subject to customs duties, taxes, or import fees. The recipient is responsible for any additional charges imposed by the destination country.

5. Order Tracking

5.1 Once your order is shipped, you will receive a tracking number via email.
5.2 Auraluxe Jewellery is not responsible for tracking updates provided by the courier.

6. Delays & Lost Shipments

6.1 We are not responsible for delays caused by couriers, customs, weather conditions, or other unforeseen circumstances.
6.2 If your package is lost in transit, please contact us at [Insert Contact Info], and we will assist in filing a claim with the courier.

7. Damaged or Incorrect Items

7.1 If your order arrives damaged or incorrect, please notify us within [X] days with photos of the item and packaging.
7.2 We will review the issue and offer a replacement or store credit if applicable.

8. Address Accuracy & Failed Deliveries

8.1 Customers are responsible for providing an accurate shipping address.
8.2 If a package is returned due to an incorrect address, the customer will be responsible for additional shipping fees to resend the order.

9. Returns Due to Non-Pickup

9.1 If a package is not collected from the delivery service and is returned to us, the customer is responsible for reshipping costs.

10. Contact Us

For any shipping-related inquiries, please reach out to us at [Insert Contact Information].